At Kidsogram, we strive to ensure that you and your child are delighted with every purchase. However, if you receive a damaged, defective, or incorrect item, we are here to help!

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 Products Eligible for Replacement

We offer replacement only (no returns or refunds) for the following product categories:

• Physical books (e.g., cloth books, picture books)

• Printed materials delivered via courier

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 A product is eligible for replacement if:

• You received a damaged or defective item

• The item delivered is different from what you ordered

• You raise the issue within 7 days of delivery

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 Non-Returnable Items

Please note that the following items cannot be returned or replaced:

• ✅ Downloadable products (worksheets, activity bundles, coloring pages, digital files)

• ✅ Products damaged due to misuse or mishandling

• ✅ Items returned without original packaging

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 How to Request a Replacement

1. Contact us within 7 days of receiving the product:

   • Email: thekidsogram@gmail.com

   • WhatsApp: Chat on WhatsApp

2. Attach the following details:

   • Order ID

   • Clear photos of the item showing the issue

3. Once verified, a replacement will be shipped at no extra cost.

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 Replacement Timeline

Replacements are usually processed within 4–6 working days after your request is approved.