Kidsogram

F.A.Q.s

Have questions? Find quick answers about orders, downloads, payments, shipping, and more. Whether you are a parent, educator, or gift-giver, our FAQ covers everything you need to shop with confidence at Kidsogram.

General

1. What is Kidsogram?

Kidsogram is a creative learning platform offering story books, colouring books activity books, printable worksheets, cloth and picture books designed to inspire early childhood literacy, creativity, and cognitive development.

2. Who is Kidsogram for?

Our products are crafted for:

  • Parents of children aged 1–15 years

  • Homeschoolers and educators

  • Early childhood learning enthusiasts.

3. What kind of products do you offer?

We sell

  • Printable activity bundles & learning worksheets

  • Story, colouring, activity cloth, and picture books

  • Seasonal & skill-based learning tools

How can I place an order?
  • Browse our Shop section by category.

  • Add items to your cart.

  • Checkout with email, phone, or OTP login.

  • Pay via credit/debit card, net banking, or UPI.

  • Confirm and receive an order summary via email.

What payment methods do you accept?

We accept:

  • Credit/debit cards 

  • Net banking

  • UPI 

  • Wallets
Is my payment secure?

Yes, your payment is 100% secure. We use Razorpay, a trusted and PCI DSS-compliant payment gateway, which ensures all transactions are encrypted and processed over a secure SSL connection. Your data is fully protected during every transaction.

How can I track my order?
  • We’ll send your tracking details via email/SMS.

  • You can also view order status in your Account Dashboard after login.

What is your shipping policy?
  • Shipping Charges will vary based on the products which will be displayed while adding the product to the cart.
    Free shipping for all the on orders over ₹1499.

  • For orders under ₹1499, a flat shipping fee applies.

  • Delivery times depend on location and courier availability.

What is your return & replacement policy?
  • Replacement or return is available within 7 days of delivery for items in unused, original condition.

  • Please visit our Return & Replacement page for full details.

What if an item is out of stock?

Out-of-stock items will show at checkout. You can:

  • Use the Notify Me feature.

  • We’ll alert you via email or SMS when the item is back.

How are products packaged?

We take utmost care in packing the delivery items. Each item is securely packed in water resistant packages to ensure safe delivery.

Do you ship outside India?

Currently, we ship only within India. If you’re ordering internationally, address must be within India.

How can I contact customer support?
  • Use our Contact Us page form

  • Chat via WhatsApp, call, or Instagram/Facebook DM for quicker replies.

  • You can visit our Contact Us page for the details.
What are downloadable products on Kidsogram?

Downloadable products are digital learning resources like:

  • Printable worksheets

  • Activity pages

  • Coloring sheets

  • Educational bundles

You can download them instantly after purchase and print them at home.

How do I access my downloads after purchase?

Once your payment is successful:

  • You’ll get a download link via email

  • You can also find your files in the “My Account → Orders” section on the website

Are the downloads printable?

Yes! All downloadable products are in PDF format and are print-ready on A4 sheets. You can print them using a home printer or at any print shop.

How long do I have access to the downloads?

You have lifetime access to the files you’ve purchased. Just log into your account anytime and re-download them.

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